Hi! Iām Abby, and Iāve been working in Operations for over 10 yearsā7 of those in the BPO world, where Iāve done everything from customer support and training to management and leadership. Iāve always enjoyed being the one behind the scenes making things run smoothly.
For me, operations is really about helping peopleāwhether itās a recent grad looking for their first break, a business owner ready to scale, or a customer who just wants to feel heard. Thatās where the meaning is. Reports and systems only matter when you truly understand the people and purpose behind them.